TERMS & CONDITIONS

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner.

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

COLD ROSE – TERMS AND CONDITIONS OF USE AND SALE

1. INTRODUCTION

These Terms and Conditions ("Terms") govern the use of the Cold Rose website (www.coldrose.com) and the purchase of products through it. By accessing our website or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please refrain from using our website.

2. OUR DETAILS

Cold Rose is a company registered in England and Wales and registered office in London.

3. USE OF OUR WEBSITE

By using our website, you agree to:

Use it only for lawful purposes and in a way that does not infringe the rights of others.
Provide accurate and current information when placing orders.
Not attempt to interfere with the website's operation or security.

4. PRODUCT INFORMATION

We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and offer the option to reconfirm your order or cancel it.

5. ORDERING AND CONTRACT FORMATION

To place an order:

Select the desired products and add them to your shopping cart.
Proceed to checkout and provide the necessary information.
Confirm your order and make payment.

After placing an order, you will receive an email acknowledging receipt. This acknowledgment does not constitute acceptance of your order. A contract is formed when we send you an email confirming that the products have been dispatched.

6. AVAILABILITY OF PRODUCTS

All orders are subject to product availability. If a product is unavailable after you have placed an order, we will notify you and provide a refund for any unavailable items.

7. DELIVERY

We offer delivery within the UK and internationally. Delivery times and charges vary depending on the destination and will be displayed at checkout. We aim to deliver products within the estimated timeframes but cannot guarantee exact delivery dates.

8. PRICING AND PAYMENT

All prices are in GBP (£) and include VAT where applicable. Payment must be made at the time of ordering.

9. RETURNS AND REFUNDS

If you are not satisfied with your purchase, you may return it within 14 days of receipt, provided:

The items are unworn, unwashed, and in their original condition with tags attached.
You provide proof of purchase.

To initiate a return, contact us at info@coldrose.com with your order details. Refunds will be processed to the original payment method within 14 days of receiving the returned items.

Please note:

Return shipping costs are the responsibility of the customer unless the item is faulty.
We do not accept returns of customized or personalized items unless they are faulty.

10. INTELLECTUAL PROPERTY

All content on our website, including images, text, logos, and designs, is the property of Cold Rose or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

11. LIABILITY

Our liability for any loss or damage arising from your use of our website or purchase of products is limited to the purchase price of the relevant products. We are not liable for indirect or consequential losses.

12. PRIVACY POLICY

We are committed to protecting your privacy. Our Privacy Policy, which explains how we collect, use, and protect your information, is available on our Privacy Policy.

13. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and your continued use of the website constitutes acceptance of the revised Terms.

Contact Information:

For any questions or concerns regarding these Terms, please contact us at:

Email: info@coldrose.com