REFUND POLICY

COLD ROSE – REFUND POLICY

At Cold Rose, we want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return or refund subject to the terms below.

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1. RETURN ELIGIBILITY

You may request a return within 14 days of receiving your order if:

• The item is unworn, unused, unwashed, and in original condition

• All original tags and packaging are intact

• You provide proof of purchase (order number or confirmation email)

Returns that do not meet these criteria will not be accepted.

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2. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Items that show signs of wear, use, or washing

• Items returned without original tags or packaging

• Gift cards or store credits

• Customized or modified items (unless faulty)

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3. FAULTY OR INCORRECT ITEMS

If you receive an item that is defective or not what you ordered, contact us within 7 days of delivery. Please email info@coldrose.com with:

• Your order number

• A description of the issue

• Clear photos of the item(s)

We will arrange a replacement or full refund at no additional cost to you.

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4. HOW TO REQUEST A REFUND

1. Email [Insert Support Email] with your order number and reason for return

2. If approved, we will send you return instructions and the return address

3. Once we receive and inspect your return, we will confirm the refund status via email

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5. REFUND PROCESS

• If your return is approved, your refund will be issued to the original payment method

• Please allow 5–10 business days after we receive the return for processing

• Original shipping fees are non-refundable, except in the case of faulty or incorrect items

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6. RETURN SHIPPING COSTS

• Customers are responsible for return postage unless the item is faulty

• We recommend using a tracked shipping service to ensure safe delivery

• We are not responsible for returns lost in transit

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7. LATE OR MISSING REFUNDS

If you haven’t received a refund:

• First, check your bank account again

• Then contact your credit card company (it may take some time to post)

• Finally, contact your bank

If you’ve done all of this and still have not received your refund, please email us at [Insert Support Email]

For any questions about this policy, contact us at:
Email: info@coldrose.com
Website: [www.coldrose.com]
Address: [Insert Company Address]