SHIPPING POLICY

A legal disclaimer

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

COLD ROSE – SHIPPING POLICY

This Shipping Policy outlines how and when orders from Cold Rose are delivered. By placing an order through our website (www.coldrose.com), you agree to the terms below.

1. SHIPPING LOCATIONS

We offer shipping to the United Kingdom and selected international destinations. If your location is not listed at checkout, please contact us to confirm availability.

2. DELIVERY TIMES

UK Orders: Estimated delivery within 2–5 working days
International Orders: Estimated delivery within 5–10 working days

Please note these are estimated delivery times and may vary due to customs processing, local delays, or peak periods.

3. SHIPPING FEES

Shipping fees will be calculated at checkout based on destination and order weight.
Orders over a certain value may qualify for free UK shipping (amount displayed at checkout if applicable).

4. ORDER PROCESSING

Orders are typically processed within 1–2 working days.
You will receive a confirmation email once your order has been shipped, including tracking details where applicable.

5. DELIVERY PARTNERS

We use trusted delivery services such as Royal Mail, DPD, or UPS depending on destination and availability. We are not responsible for delays caused by the courier once the package has left our facility.

6. FAILED DELIVERIES & INCORRECT ADDRESSES

Please ensure your delivery address is complete and correct at checkout.
We are not responsible for lost or delayed shipments due to incorrect address information.
If a package is returned to us due to an unsuccessful delivery, you may be charged additional shipping fees to re-dispatch it.

7. CUSTOMS AND DUTIES

For international orders, you are responsible for any applicable customs duties, taxes, or import fees. These charges are not included in our prices or shipping fees.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.